Veloxia Support

Help for Home downloads, Explore Tools, queue management, and your Library.

Contact Support

What Veloxia Does

Veloxia is a personal offline download toolkit. Paste a link on Home or use Explore Tools to add http/https media links (such as .m3u8, .mp4, .mov, or .webm), monitor progress in the download queue, and play completed files from Library.

Veloxia is intended for media you own or are authorized to keep offline. Third-party platform pages, social post URLs, and generic landing pages are not supported.

Getting Started

  1. Open Home and paste a media URL, or use Explore Tools for Batch Import, Clipboard Studio, or Link Validator.
  2. Confirm the link points to real media — use Link Validator if you are unsure.
  3. Accept the Usage & Compliance notice when prompted.
  4. Track progress in the Download Queue; finished items appear in Library.

Supported Formats

Frequently Asked Questions

Why does my link fail validation? Veloxia requires a URL that serves media, not a webpage wrapper, search result, or social post. Use Link Validator to inspect the response type before downloading.
Can I add multiple links at once? Yes. Open Batch Import from Explore Tools, paste one URL per line, preview, then add all supported links to the queue.
Do downloads continue in the background? Yes. Downloads you start in the app can continue via iOS background URLSession while the app is inactive. For best results, keep Background App Refresh enabled and allow notifications if you want completion alerts.
How do I pause or speed up downloads? Use Download Boost in Explore Tools to adjust parallel download slots, pause active downloads, or resume the queue.
What if a download fails? Open Retry Failed in Explore Tools to restart all failed downloads, or tap a failed item in the queue to retry individually.
How do I free up space? Go to Profile → clear temporary cache, or delete items from your Library. Storage Cleanup in Explore Tools shows saved media usage.
Why am I not receiving notifications? Enable notifications for Veloxia in iOS Settings. The in-app switch directs you to system settings because permission is managed by iOS.
Can Veloxia download from streaming platforms? No. Veloxia does not support third-party platform content, DRM circumvention, or extracting media from protected services. Only http/https links you are authorized to download are supported.

Troubleshooting

In-App Help

Contact

Email: 13011267969@163.com
Privacy Policy: View Privacy Policy

When contacting support, include your iOS version, Veloxia app version, and a short description of the issue. Do not send copyrighted content or unauthorized media links.